How Coach Bot Helps in the Healthcare Industry
Healthcare providers increasingly have to do more with less due to the increasing needs of the modern patient. Healthcare staff has to digitize patient files, optimize appointment scheduling, and execute billing and claims processing—which are manual and time-consuming tasks. These tasks lead to less focus on patients and patient experience.
Optimized Appointment Scheduling
Though most medical appointments are booked online now, it’s often still a manual task and full of inefficiencies. RPA bots can schedule appointments according a patient’s needs and the doctor’s availability. The bots can pull together data like patient diagnosis, location, insurance provider, and personal preferences. After scheduling an appointment, the bot can enter it into the database and remove that available appointment slot. RPA bots can even follow-up with the client – confirming the appointment by email and sending reminders as it gets close. The bot is 100% accurate and never double-books appointments or forgets to send a reminder. RPA bots can also scan patient data to create reports that can be sent to referral management representatives.
One other benefit to using RPA bots for patient scheduling – they can notify patients when doctors are unavailable for their appointment. The bots can track a specific doctor’s schedule to help alert patients about changes to that schedule.
Security & Access
One of the benefits of RPA is role-based access, in which RPA bots make sure that the right people are accessing private information as necessary. Also, RPA can be set up to automatically keep detailed audit histories.
RPA bots can improve data confidentiality. Automated data transfers are encrypted, so data is always put into the right folder – every single time.
Automated Invoicing & Supply Processes
Running payroll, sending invoices, and paying bills are all tasks that can be completed by RPA bots. Accuracy is of upmost importance in these areas. RPA bots can use custom logic to automated any of those processes, reducing payment delays and saving working hours for team members.
Bots can instigate a daily automated file transfer of individual claims files to the File Transfer Protocol (FTP). When those files are detected on the FTP server, bots can combine the patient files, securely completing the transfer.
Bots can also accurately determine patient costs and keep track of payments, which speeds up account settlements.
Following Up with Discharge Instructions
When patients are discharged, they are given prescriptions, medications, and are often required to follow post-op guidelines. Manually checking in with patients to make sure they are following instructions is a time-intensive process. RPA bots can ensure the accuracy of discharge guidelines and send reminds to patients. They can remind patients about upcoming appointments. And they can alert healthcare providers if a patient needs further assistance.
Streamline Data Entry
With the use of RPA bots, healthcare staff can focus on patient care, rather than on entering data. Healthcare providers are inundated with high-volume tasks like data entry, claims processing, and reconciliation for government healthcare schemes. Completing these tasks manually is time consuming and error-prone. With the help of RPA, these processes can easily be streamlined to ensure greater accuracy and reduction in turnaround time.
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