What We’re Reading: No Ego by Cy Wakeman

What We’re Reading: No Ego by Cy Wakeman

When I was invited to be part of a Human Resources book club, I accepted because it seemed like a great opportunity to expand my network. But I have to admit I was skeptical. I mean, really, who goes to an HR book club? When I told some of my co-workers where I was...
Here’s How We Have a 96% On-Time Delivery Rate

Here’s How We Have a 96% On-Time Delivery Rate

In an industry that is known for missed deadlines, a 96% on-time delivery rate gets attention. We often have potential clients ask: How do you do that? At RoboSource, we achieve a 96% on-time delivery rate through a process called Daily Layered Accountability (DLA)....
You Can’t Please Everyone: Lessons from 2017

You Can’t Please Everyone: Lessons from 2017

Kendra: In case you don’t know us, Jason and I own RoboSource (you can read more about our story here). We’ve also been married for 18 years. Being both spouses and business partners brings some unique challenges… but that’s another post for another day. Today, we...
How We Deliver On-Time: Daily Layered Accountability

How We Deliver On-Time: Daily Layered Accountability

There are two industries that are known for being late: house contractors and, you guessed it, software developers. Up until April, RoboSource was no exception. The problem (likely with both professions) is that it’s really difficult to know how long a custom...