What is a Business Analyst? Why do I need one?

What is a Business Analyst? Why do I need one?

A Business Analyst (BA), according to businessdictionary.com, is an “individual who looks closely at a company or department’s operations to find where the areas of weaknesses are, and helps develop solutions to overcome those weaknesses.” Clear as mud? Good. Here’s...
Embracing Process & the Perfect Hot Chocolate

Embracing Process & the Perfect Hot Chocolate

How do you make something great? How do you take an experience, a product, a talk, and make it something exceptional? My wife and I love hot chocolate. When I go to coffee shops, I typically get the hot chocolate. Unfortunately, there are very few “hot chocolate...